Zequille Johnson

Zequille Johnson

Application Support Analyst @ MedAssets
 

Currently employed at Bank of America

 

    Summary

    Hands on experience as a help desk technician:  Troubleshooting computer and networking error  Communicating and training end users; Installing and configuring multiples applications; Researching and implementing methods to better optimize current IT processes.  Strong experience working as a liaison between end users and IT professionals (gathering requirements, clarifying definitions, ensuring cohesiveness, and documenting processes).  Experience in the Installation and Configuration of multiple servers.  Strong technical writer, with the ability to translate user needs into technical specifications.  Experienced with multiple IT methodologies, capable of effortlessly adapting to changes.  Experience with system implementation from the beginning of the life cycle, through user acceptance and regression testing.

Experiences