Irene Muir

Irene Muir

Energetic, Enthusiastic and a Go Getter. I like to part of the solution not the
 

Currently employed at BlackRock

Previous: Fritz Companies, INC , Wells Fargo Bank

 

Previous: Golden Gate University

 

    Summary

    Hello My passion is to work in an industry where I can better utilize my skills to help improve process the flow of projects and to deliver the product. I am known to recognize rough edges in process flow and improving better long term strategies and best practices. “I am the oil for the squeaky wheel”. I also facilitate relationships through excellent communication and organizational skills. In addition I am considered as the “Go To” person for process improvement, problem resolution, and quality enhancement. Furthermore I have a very strong and professional, responsive and courteous phone presence amongst other skills such as being more than proficient in MS office skills.

Experiences

Release Process Coordinator

At BlackRock

From May 2000 to Present
Responsible for coordinating and supporting the processes for on/off boarding of users and managed the user access lifecycle for the team and company applications, including managing audit reviews. Maintained alignment between end user requirements, business procedures and IT application...
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Customer Tier 2 Level Support

At Fritz Companies, INC

From June 1999 to September 2000
• Supported clients and employees by providing setups for Flex system (proprietary software). Responding to questions and resolving problems. • Interacted with Fritz Company (a Logistics company) applications to keep tracking incidents • Performed basic Unix commands to navigate between servers,...
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Golden Gate University, San Francisco

IT Certificate, Golden Gate University

From September 1995 to September 1999
MS Office Suite along with web technologies, HP ServiceCenter, CollabNet, SourceForge, FTP, UNIX, SQL, Jira, Esync, IQ, Hudson, internally-built applications, and others.
 

Oversight Technical Support

At Wells Fargo Bank

From June 1996 to August 1999
• In collaboration with vendors and management, investigated, researched and resolved an invoicing problem in a payment system Created and maintained a Web site for a Phone Bank Operations Department of 40 technical people • Managed day to day operations by supporting a staff of 40-50 technical...
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Skills

 
  • MS Office Suite along with web technologies, HP S

Langues parlées

Centres d'intérêt

 
  • Hiking
  • Swimming
  • Traveling. Reading a good book. Settling down for the night with a small fire and my cat on my lap.
  • Volunteering
  • going to the gym