Dorothy Jelks

Dorothy Jelks

Mainframe Developer
 

Currently employed at AT T

Previous: AT T, AT&T, AT&T Services, Inc.

 

    Summary

    I have extensive experience in the field of Information Management Systems. I am proficient in the operation of various large scale IBM Mainframes and its related software packages. I am determined to secure a responsible position where I may utilize my transferable skills and potential for mutual benefits. Moreover, I have strong communicative skills, as well as exceptional interpersonal qualities. Based on my qualifications and desire to contribute my talents and potential.

Experiences

Change/Incident Manager

At AT T

From November 2005 to Present
Sustained high availability across multiple IT organizations by directing research and analysis of operational errors and problems to identify root cause, provide corrective action, and report findings; approved emergency changes. Approved or declined change requests via AOTS/REMEDY/VANTIVE/ChaRM...
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DB Scheduler (ESP) / Computer Operator

At AT T

From March 2002 to September 2005
Delivered technical and operational support for company’s IT data center focused on gathering, analyzing, and translating data for business decision-making; aligned staff initiatives with SNET (Southern New England Telephone)and Midwest objectives. • Worked with Mainframe data center managers,...
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Maintenance Control Analyst (CA7)

At AT&T

From October 2001 to February 2002
Held accountability for execution, staging, trouble reports, and verification for ENDEVOR packages to ensure error-free processing; generated ad hoc reports and provided scheduled reporting. • Provided trouble reporting system maintenance, including updates, archiving, and table maintenance.
 

Application Analyst (ESP)

At AT&T

From September 2000 to September 2001
Tested billing bi-monthly releases and played role in software test plan execution, result analysis, and corrective action. Processed multiple systems concurrently to support various testing needs, such as major releases and regression testing; monitored systems and modified job scheduling via ESP...
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Application Support Analyst

At AT&T Services, Inc.

From September 2000 to September 2001
Tested billing bi-monthly releases and played role in software test plan execution, result analysis, and corrective action. Processed multiple systems concurrently to support various testing needs, such as major releases and regression testing; monitored systems and modified job scheduling via ESP...
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Operations Support Analyst / (CA7/CA Autosys Batch Scheduler)

At AT&T Services, Inc.

From January 1996 to August 2000
Monitored applications on Mainframe/Unix systems, and network components as well as analyzed state of online, batch, storage, and network components to ensure platform reliability and responsiveness. • Executed batch jobs, monitored job streams, and interfaced with clients and internal groups to...
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Skills

 
  •  CA7/ ESP (Scheduling Tool) ▪ CA Autosys/UNIX (Sc
  •  Good Team Player