Christophe Heyraud

Christophe Heyraud

Head of Marketing and Customer Experience, SightCall
 

Currently employed at SightCall

Previous: MATRIXX Software, Huawei, Orange, France Telecom

 

Previous: EPSI Montpellier

 

    Summary

    15+ years of working experience with tier-1 carriers and leading software vendors across a breadth of functional and IT areas, from Product Manager for Business Services, BSS/IT consultant, to Functional Architect, and IT/CRM innovation Architect

Experiences

Head of Customer Success

At SightCall

From June 2014 to Present
 

Product Manager

At MATRIXX Software

From January 2012 to May 2014
Collect and prioritize product and customer requirements for current and future Software releases supported by regular contacts with Sales team, on-going visits to customers, market research. Drive product management strategy in the creation and execution of product roadmap. Coordinate...
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Product Manager

At Huawei

From 2011 to 2012
Defined customer Requirements in MRDs&PRDs for Huawei's Next Generation CRM, especially on Social CRM and B2B CRM. Customer presentations, workshops to support Huawei Sales Team on CRM. Educate HQ and IT top-level management about latest trends and market developments in Social CRM.
 

Product Manager & Software Architect

At Orange

From 2006 to 2011
Worked jointly with Oracle on various challenging topics for Orange, specifically on Oracle BRM software. Gathered Orange requirements on Oracle BRM product, and worked closely with Oracle Product management and engineering teams, to add many new features into Oracle BRM roadmap (related to...
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Functional and Software Architect

At Orange

From 2004 to 2006
Defined IT architecture including Oracle BRM (formerly PORTAL) software, and specified Orange requirements fot Oracle BRM release 7.3.0 Designed Functional Architecture on various areas from mediation to accounting and dunning.
 

Product Manager

At Orange

From 2003 to 2004
Managed requirements definition for ordering management tools, validation of solutions proposed by IT teams, and user information about new procedures and features. Reviewed order processes and modified order management tools for transversal projects (e.g. roll out of new offer) impacting...
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BSS / IT Consultant

At Orange

From 2001 to 2003
Provided IT expertise for Several projects across Orange (fka France Telecom group): * Orange France Described Data mapping between legacy and target system for a BSS migration * Orange Denmark (onsite - 3 months) Defined and executed test cases on rating domain to validate...
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Developer

At France Telecom

From 2000 to 2001
Internships in 1999/ 2000/2001 at IBM, France Telecom and SchlumbergerSema
 

EPSI Montpellier, Montpellier

Engeneering Degree, EPSI Montpellier

From 1998 to 2001
 

Skills

 
  • BSS (Business Support Systems)
  • C Programming Language
  • C++
  • Cascading Style Sheets
  • Customer Relationship Management
  • GPRS
  • GSM
  • HP Hardware
  • Show all skills (22)

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