Michael Plaut

Cross functional consulting for early stage and turn around Technology companies.

Interim Leadership, SME and mentoring roles for Operations, Process, Strategy, Sales, Business Development, Model Analysis, Organization Engineering, Product Management and Marketing. Expert communications that foster cross functional collaboration and drive customer / market success. Projects include:

• Hewlett Packard – Role: SME Product Management and Marketing for $660m Handheld Device Division (IPAQ) – Product and Business model transformation consulting.

• Greener Cleaners – Role: Acting COO for start-up Green Tech Consumer Service business - Create and launch the organization, production model, business and financial plan. Close Series A funding.

• Telaminder – Role: Acting COO for Tele-Health vertical start-up - Refine / implement business model and product plan for wireless SaaS business in the “Healthcare-IT-on-mobile-device” space. Established strategic partnerships with funding, health sales channel, and technology partners.

• Smart Dental – Role: Acting COO for SaaS Healthcare IT company – Develop strategy, refine product offering, create and document process across company.

• Confidential – SME Strategy and Product Marketing for Internet Automotive marketplace company – identify and create partnerships for content, sales and services. Develop lead gen, sales, fulfillment tools & process

SaaS model Healthcare IT. Create and direct Operations, Production, Deployment, Inside Sales, Product Management, Customer Care functions and teams for early-stage company. Accomplishments:
• Exceed goal to design, build and launch 800+ web sites in the Health Care space, including “SEO/SEM as a service”
• Unify 3 business units into single multi-channel entity –50% improvement in online services delivery time, dramatic improvement to customer satisfaction, reduced cost of sale by 35%
• Define products/services, name, brand and position new company with 3 verticals in 120 days
• Build Customer Support , Sales Support, Technical Support, and Delivery teams, tools, processes and metrics that cut contract-to-launch time by 50%
• Consolidate customer support for 3 business units into a single multi-channel strategy – improving service delivery/resolution by 300% and reducing cost by 33%
• Hire, train, launch Professional Services and Inside Sales teams - doubled revenue in 1 yr

Co-founded this small, compelling and profitable SaaS start-up aggregating, analyzing and distributing comparative data from multiple sources in the consumer directed e-commerce transaction market.

• Product Management – on-time development of hosted analytic software and client reporting systems
• Operations – implemented servers and 24x7 availability, created virtual facility
• Business Development - Achieved partnerships with 6 of the 7 largest affiliate retail data services
• Marketing – channel development, branding, positioning, web site content, collateral development, and company launch

Vytek Wireless (formerly Telamon Corp / currently California Amplifier) is a wireless software products and services company with 300+ employees. Vytek Messaging Division produces the TelAlert Mobile Enterprise suite (hardware, software and service solutions). TelAlert products dominate the market (Gartner 2002)
• Sold 70% of Fortune 500 with 27k implementations, in 46 countries, in 3 years
• Software development and production (on site and outsourced globally) for highly technical, mission critical products and services
• Drove acquisition 2x in 4 years based on IP, product roadmap, customer list, market share
• 4 year revenue growth $1 - $45MM through integrated product & service offerings launch/delivery
• Highest dollar revenue growth, smallest employee # and most profitable of the company’s 3 divisions through strong channel sales/development and business models
• Built TelAlert product, services and brand - product remains #1 globally for extending enterprise applications to mobile devices and has won 7 CRM industry awards
• Partnerships established with high-profile enterprise applications companies, wireless carriers & mobile device companies (i.e. HP, IBM, CA, Remedy, Motorola, Nextel, ATT, Verizon, RIM, and many more)