Yann Gaucher

Responsible for a team of 10 people in charge of the operational execution of new product releases. The team is spread across multiple locations worldwide and cover all products and services sold by Symantec.
• Team alignement and consolidation under the new Pricing & Licensing department strategy
• Efficiency and cost saving thru definition and automation of new and existing processes
• Global Release Operation Process owner for both Enterprise and Consumer business
• Responsible for the end to end release cycle and coordination with various departments including Finance, Legal, Trade Compliance, Marketing and Product Management.
• Over 200 new products and services releases planned for 2008 across Symantec 6 standard Licensing Programs

Responsible for Symantec flagship Enterprise License Agreement (ELA) program globally. Work with a team of 5 regional Buying Programs leads and 5 post sales site license support leads.
• Define the program marketing positioning among Symantec Buying Programs
• Develop, synthesize and communicate program strategy from Senior Management to execution teams.
• Interface with Product Management, Finance and the outbound royalty teams to include new products into the program
• Ensure operational excellence through out the entire site license life cycle from pre-sales quoting to end of contract management.
• Identify, define and execute or improve processes globally to lower cost of sales.

Lead the Symantec/Veritas integration effort for the Pricing & Licensing team. I was responsible for all infrastructure requirements and interface with IT.
Led the launch of Symantec flagship Site License program targeting deals above $500,000.
• Defined this global program around a dual revenue recognition model. Coordinate execution and roll out across 3 Geographies and 8 functional areas. Work with IT to develop the program infrastructure for customer 24*7 online access.
• Develop system requirements and road map supporting Symantec Buying Programs including online Terms & Conditions acceptance, transaction validation as well as site license contract processing.
• Work with Sales Operations to develop policies and systems in alignment with the company Buying Programs.

Responsible for all Field and Inside sales Customer Relationship Management (CRM) Applications which include both commercial software package and customized systems.
Main responsibilities:
• Drive end to end Project Life Cycle from initiation to deployment. Secure funding, gather user requirements, identify As Is processes and define/recommend To Be processes, coordinate and drive project timelines, milestones, and deliverables across
• Define implementation plan with cross-functional team.
• On going maintenance and roadmap of existing systems
• The systems I implemented and managed handled over a billion in quoted and pipeline revenue in 2003, several thousands Leads/month.

Responsible for requirements gathering and design for customized online Sales Applications such as price list, quoting/ordering, approval system for non standard sales contracts (Business Approval Form), Territory management.
Main responsibilities:
• Application design. Identify and document all required human and system interfaces with their respective owner and responsibilities including Oracle 11i advanced pricing and OM modules. Build application design mainly using Visio and Photoshop to prototype User Interfaces.
• Coordinate and conduct user review, approval
• Coordinate technical documentation and implementation.
• Coordinate and conduct testing, deployment and user training.
• Drive department changes in major corporate wide projects such as part number conversion, new pricing implementation.
• The systems implemented resulted in:
• Online price list is used in over 15 countries in 8 currencies.
• The Business Approval system handled over a thousand requests in 2003

Point of contact and corporate representative for Asia Pacific, European and Japanese product managers.
Main responsibilities:
• Lead regional teams in creation and execution of regional key product marketing activitites.
• Spearheaded corporate initiative in meeting international requirements for bread and butter products internationalization.
• Champion product launches/launch plans across regions.
• Create product localization business plans.
• Managed localization task force.

Product Manager for Southern Europe (France, Italy, Spain, Portugal, Belgium) covering three backup products and four network products for the entire region.
Main responsibilities:
• Cross-departmental teamwork in creation and execution of regional Marketing activitites.
• Manage and implement internal and external product training.
• Press Relations.
• Managed key partners relations locally (Microsoft, Novell..).
• Coordinated local product launches/launch plans.
• Link between local team and Corporate Product Management.
• Assist corporate on localization efforts.