Tristan Bishop

Leading team of Digital Strategy professionals as we integrate Radian6 social media tools with Salesforce CRM. Evangelizing the value of Social CRM across the enterprise and the industry. Configuring the topic profiles, building the workflow and macros, training staff and partners and optimizing customer listening center. The goal is to listen closely and use what we learn to improve customer experience, build loyalty and increase Net Promoter Scores.

Driving to unify Knowledge Management across the enterprise. Working to maximize the accuracy and reuse of InfoDev content. Leading continuous process improvement efforts. Managing the post M&A data migration of legacy corporate knowledge to the Symantec XML paradigm.

After Symantec acquired VERITAS, simultaneously managed multiple engineering support teams (QA, IT, Pubs, Web, Release Engineering) for the CommandCentral Service product. Implemented business process improvement throughout the org, including web KM strategy, lab standardization (ITIL), nightly build integration and QA testing standards.

Managed knowledge delivery for utility computing application. After VERITAS acquired Invio, led a team of content developers who delivered user, administrator, and developer user assistance for enterprise software products. Hired and mentored new team members.

Developed KM strategy for Storage Automation software company. Founded documentation group. Hired and managed a team of content developers to author of enterprise storage management software. Implemented KM dataflow using open source XML publishing tools.

Pioneered Knowledge Management for Technical Support organization. (The product was the first-ever internet-based banking service;) Helped to plan, train and mentor a new KM team; Documented procedures to ensure audit compliance; Developed training curriculum; Authored user, admin and programmer documentation for a range of software applications;