Thomas DUBOIS

Leading efforts to improve operational efficiency and processes for the Loan Servicing Department.
Managing several projects including:
- Outsourcing of the printing and mailing for Mortgage and Commercial Loan statements
- Implementation of an email workflow management system for our customer service department.

Tools: Excel, SQL, Access, SharePoint
Systems: AFS (Level III, Express), OSI, OnBase Imaging System

Several projects to support the loan origination activity:
- Implementation of a new appraisal management workflow
- Data integrity projects to enhance the origination system

Tasks:
• Established the project plan (identification of tasks, assessment (time and workload)
• Worked closely with internal clients to define business requirements (BRD)
• Built and ran SQL queries using a Query-Builder-Assitant tool
• Defined test cases and test scripts
• Led the User Acceptance Testing phase and the implementation of the new features
• Oversaw post-implementation support

Tools: Fogbugz, Excel, SQL, Pivot tables, Access
Systems: PowerLender, Onbase Imaging System

• Participated in an IT migration project for a package software solution for the French subsidiary of a Belgian banking group (listed on the Paris Exchange)
- Technically and functionally defined the migration process for the following activities : International and Domestic payments, Electronic banking, Web banking, Cash pooling, Treasury back office, CRM, Invoicing (project involving 60 professionals)
- Identified the migration impact on bank activity and reported to top management
- Developed the computer tools and documentation to manage and check correct completion of all migration activities (over 2000 tasks)
- Managed the project team during the migration tests (150 professionals involved)
• Defined the business organization and procedures to launch a new cash management offer for a French banking group (listed on the Paris Exchange)
- Analyzed the organization and the role of every branch included in the business process
- Modeled workflows and wrote the related procedures
• Defined procedures to manage operating incidents for the French Pan-European Automated Clearing House (European platform for payments in Euros) included in the SEPA (Single Euro Payments Area) project
- Identified potential incidents/bugs and established their order of priority
- Led workshops with various experts to define the proper workflow
- Mapped workflows and wrote the related procedures
• Participated in the implementation of a new software to manage card payments from the ATM to the payment platform for a French banking group (listed on the Paris Exchange)
- Defined and performed delivery tests on the new software

For the internal bank of the Renault-Nissan Group (French car manufacturer)
• Operated international payments for the Renault Group and its subsidiaries
• Handled payment incidents and disputes with foreign banks based worldwide
• Defined and conducted homologation tests of the new web-banking platform of the group
• Worked on the reorganization of the bank’s risk cover : survey and implementation
• Managed relationships with customers (including Nissan Europe Group) and suppliers

- Revised the process of creation of new bank branches from the investment decision to the opening oh the branch
- Monitored opening projects of new branches.