Stephen Mortensen

Stephen Mortensen

PRINCIPAL CONSULTANT, Organization Development and Training

Currently employed at Organization Development and Training

Previous: IBM Global Services, IBM, POOLCORP, Inc, PoolCorp, Intervoice, Learning Center, William M. Mercer, Sunbelt Federal Savings


Previous: Brigham Young University, Young University



    Equipped with a diverse background that spans Organization Development, Training/Learning and Human Resources and with expertise in performance management, competency assessment, project management, leadership development, talent management and program development I am well prepared to join your organization as the Director, Organizational Development. Creative, personable, and result-oriented, I have built a track record of exceeding forecasted goals for productivity, efficiency, and profitability by providing effective training programs at all levels within companies. These goals have been achieved through the development of Leadership, team building, SMART Goals, problem solving skills, and through the implementation of best practices.



At Organization Development and Training

From October 2012 to Present
Organization Development and Learning Plano, Texas. Working with selected clients to identify Business Objectives, Learning Objectives and opportunities to design, develop and implement Organization Development and Learning processes to grow their business, develop their people and plan for the...
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From November 2011 to October 2012
As a Sr. Learning Performance Consultant I was assigned to the American Airlines account. I consulted with multiple Business Units to identify business objectives, performance objectives and organizational development and talent management opportunities. Oversee design, development and...
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Director, Organization Development

At PoolCorp

From December 2009 to January 2011



From December 2009 to January 2011
Coordinated all Learning Center staff activities, 4 professional trainers and $3.5 million budget. Standardized all Talent Management functions. Oversee Manager in Training (MIT) program. Introduced new Performance Management process with LMS/TMS system. Managed Succession Planning process. ...
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Director, Intervoice

At Learning Center

From July 2000 to May 2009
Oversee all department functions to provide state-of-the-art technical training for global customers, partners, and employees using computer and telephony technology. Strategic partner with senior management in developing and evaluating scope, focus and direction of Professional Development for...
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Director, Intervoice Learning Center

At Intervoice

From July 2000 to May 2009

Director of Learning

At William M. Mercer

From April 1994 to January 2000
Partnered with senior management, regional office heads and practice leaders to propose and facilitate professional Consulting Skills programs, to solve office and consulting practice needs for five major lines of business. Established successful Business Development teams. * Created and...
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Director of Learning

At William M. Mercer

From April 1994 to January 2000

Vice President, Director Human Resources and Training

At Sunbelt Federal Savings

From March 1988 to October 1993
Provided strategic direction for program development, implementation and facilitation of corporate training. Centralized leadership roles for recruiting, employee relations, and compensation and benefits to prepare bank for sale. * Designed and Implemented Merger/Acquisition integration plan...
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Brigham Young University, Provo

M.Ed, Brigham Young University

From April 1979 to August 1980
Master of Education - M.Ed. - Educational Administration. Bachelor of Science - B.S. - Psychology. Brigham Young University Provo, Utah.

Young University, Provo

B.S., Young University

From September 1973 to April 1976


  • Corporate training
  • Customized Sales Management
  • Financial Services
  • Instructional design
  • ISO 900X Standard
  • Leadership Development
  • Managerial Skills
  • Microsoft Office
  • Show all skills (24)

Centres d'intérêt

  • Cycling
  • Photography