Rabih Nasser

Managing the front of the house departments including Valet Parking operations. Rebuilt a dysfunctional reception team and improved the YTD Guest Service scores from 8.89 to 9.15. Working in Housekeeping two to three days a week and assisting in managing the department due to the absence of a Director. Currently completing an Executive Development Program to move into a Director of Rooms position.

Director of Front Office Operations: In charge of a department of 58 employee Local11, including 5 managers. Manager on Duty for the 569 rooms 4* MOBIL rated hotel. Elaborated and presented multiple Mobil 4* trainings to enhance department quality of service. Oversee scheduling, payroll, purchasing & hiring. Responsible for department budgets & P&L reports. Overseen the Housekeeping department (over 138 employees) for a 4 month period while the direction of the department was in transition. Participated in the success of the televised Golden Globes Awards and many more Red Carpet events.

Managing operations of Front Desk Staff, Bellman, Concierge & Club Lounge. Also instrumental in all department planning and guest satisfaction issues. Established the department 2008 budget, P&L and Labor reports. Working as MOD, covering all aspects of Golf Resort operations. Participated in the organization and success of the 2007 ESPN/Lexus Celebrity Golf Open.

In charge of daily operations, SPG guests satisfaction and VIP welcoming.
Hiring and training employees weekly, prepare schedule for GSA and PBX. In charge of payroll, employee attendance, disciplinary documentations and actions. Work closely with Union Representatives.

Assigned to the Westin Century Plaza Hotel then the W Hotel Los Angels. In charge of all Valet operations, scheduling, hiring and training. Reported daily revenues to the hotel General Manager and Ace Parking Area Manager. Organized valet operations for events with over 1500 cars.

Front Office Agent: Handled check-in and check-out procedures, cashier and currency exchange service. Performed Front Desk daily operations and procedures. Re-organized the Front office training Program for standards & Procedures.

Managed Supervision of front desk, guest services, concierge, PBX, reservations and valet. Interviewed, hired hourly and salary employees. Responsible of Front Office Operations, scheduling, payroll and supplies.
Assisted the Front Office Manager in supervising and training of 35 employees. Created and implemented daily training and incentive programs. Setting standards, policies and procedures to fulfill the guest satisfaction and guest recognition. Implemented VIP Express Check In program, reaching 100% of predetermined goals.
Acting as MOD to handle all guest concerns in the absence of the FOM.