Peter Monahan
Professional manager of operations and process improvement
Leader and team builder
Simplify strategy and communicate goals into specific actions
Process optimization via analysis and improvement
Problem solving with customer focused resolutions
1 contact1999 - 2007Department manager responsible for quality metrics, compliance and business process improvement in support of customer service, claims, membership, accounting and systems configuration.
Regional and national project management services related to IT systems, vendor contracting, compliance and operations.
Research and resolution of complex customer and provider complaints related to benefits and claims.
1995 - 1998Department manager responsible for maintenance, calibration, repair and life cycle management of biomedical equipment in health care environment.
1982 - 1995Chairman, Hospital Safety Supervisor's Committee, Member, Laser Safety Committee, Biomedical Repair Supervisor, Training Programs Coordinator, Manager of Automated Equipment Management Systems, Medical Device Incident Investigation and Radiographic Systems Acceptance Inspector.
1978 - 1982Provided direct health care services as medical para-professional to U.S. Marine Corps FMF units garrisoned and deployed.