Juliette Marie Rivera

Project manager for all types of outages for power plants.

- Managing new & existing equipment and services projects for region. These include gas turbine installations and major overhauls. Solid 3MM+ USD sales per quarter periods.
- Facilitating professional growth for colleagues & self by coordinating relevant training.
- Increased orders within 90 days of start date by coordinating a standard offering with 55% contribution margin.
- Established connections early with local & HQ teams (Italy) to leverage established PM best practices and lessons learned as well as, the business culture.

Sponsored in leadership program (PMLP) for experienced talent to enhance project management skills by rotating in Energy and Oil & Gas businesses.

- Managed $25MM project for delivery of transformers and auxiliary equipment for an international customer in Latin America.
- Managed CS scope for the relocation of four 7EAs gas turbines for contractual customer. Led cross-functional internal team (commercial, contracts & operations) and customer representatives to drive progress on strategic & tactical levels.
- Set the stage for effective project management by organizing the development of the Project Management Manual for CS. In particular, led the Communications, Quality & Human Resources sections.
- Project Controls - Developed & managed project plans for two projects for equipment (180 wind turbines) and services (commissioning) valued at $277MM.
- Contract Risk Management - Minimized financial exposure by analyzing risks & recommending actions for contracts valued at $172MM.
- Finance - Facilitated operational decisions when developed an automated reporting tool resulting in faster data gathering & analysis.
- Market Segmentation - Segmented regional pipeline market and identified 200+ un-served customers. Enabled a focused approach to offering a defined service closer to customer needs. 3,000 customers with a market entitlement of $60MM.
- Business Development – Lead a project to open an “un-tapped” market in North America and defined growth potential. Discovered over 300 potential clients with annual size $5MM. Helped design a focused offering for this market. First offering estimated at $0.5M for software consulting and pipeline integrity management.

- Fulfillment responsibility for global Contractual Services portfolio responsible for contributing 0.1% of GE’s net income.

- Leading global Enterprise Asset Management (EAM) & Supply Chain Management for Contractual Services portfolios.

- Developed and managed global helpdesk and application support for enterprise asset management (EAM/EMPAC) application.
- Standardized training & support processes based on customer’s critical-to-quality (CTQ) requirements.

Supported 135 customers at 230 sites with 60K+ global users. Expert knowledge of the EAM/CMMS tool and its modules (Asset, Work & Resource Management, Stores, Procurement, Invoice Matching, and Administration)

Principal Consultant, Latin America Division
2000 – 2001
- Supported sales, training, service delivery and invoicing functions in key roles for domestic & international customers.

Technical Support Specialist, Customer Service Department
1997-2000
- At customers’ requests, visited multiple sites as a trainer and business consultant.
- Participated as quality assurance and customer's voice, in a quality enhancement effort resulting in increased functionality & corrected performance issues of enterprise asset management (CMMS) software.

Business Consultant, Professional Services Department
1996 - 1997
- Conducted bi-lingual client training for our Enterprise Asset Management (CMMS) Software.

- Assisted domestic & international sites to implement shop floor control system at both technical and management levels. Developed & managed weekly update process.