John Inman

We partner with client organizations to create cultures of innovation.

Internal adviser and coach to leadership team of 100. Assessed leadership team performance problems and developed coaching and leadership interventions leading to site performance improvement. Cultivated ongoing relationships with leadership and staff opening door to direct and timely performance feedback. Conducted employee focus groups to identify satisfaction issues pinpointing areas for improvement. Frequent operational assignments. Traveled to deliver corporate 3 day leadership training and 1 day coach training.

* Analyzed situation leading to waring leadership teams and designed intervention eliminating 7 years of leadership infighting resulting in close collaboration of senior leaders to improve site performance to top 10% in nation.

* Coached struggling manager of 120 team members for 12 months sustainably moving her metric performance from the bottom to the top of management team.

* Accepted special project to transform new coach development. Built project team and delivered web based supervisor development curriculum resulting in bringing new coaches into performance 2 months earlier.

Adviser to executive leadership team on transforming property into competitive destination resort. Assistant HR manager focused on developing culture of service into department. Integrated tribal culture into all training initiatives on property. Coached and developed property leaders on delivery of high levels of hospitality to clients.

* Designed and developed unique 2-day orientation program focused on traditional tribal culture and language leading to increased cultural understanding, respect, service, and retention. Increased pride in tribe and property led to improved client experience and a 20% increase in positive client satisfaction comments for property.

* Partnered with CEO and outside partner to design and implement senior leader intervention designed to transform non-cooperating executives into a cohesive team. New alignment and cooperation set in motion a redesign of property to create a competitive destination resort.

* Analyzed leadership performance and developed 10-week blended learning leadership development program improving leadership relationships with staff and increasing employee satisfaction 15% based on survey data.

I went to Tamilnadu and worked as a volunteer at the Lions Aravind Institute of Community Ophthalmology in Madurai. I was connected to this opportunity through SEVA Foundation. I helped build train the trainer programs and learner centered curriculum to help Aravind deliver their extraordinary services to the region. Here are some of the areas in which I helped Aravind:

* Conduct workshop for Aravind trainers on learner-centered curriculum
* Review the teaching methodology part in Aravind curriculum specifically of their paramedicals
* Observe their trainers teaching and provide them reviews on how they can improve themselves
* Develop model for online curriculum for DR project
* Develop model for training guides for paramedicals

Coached and developed 30 departmental managers improving leadership capabilities and capacities to deliver hospitality to clients. Developed training initiatives for leaders and staff designed to improve delivery of service. Intervened in staff manager conflicts modeling effective conflict resolution. Career counseling of staff and managers.

* Assessed manager performance and developed weekly "Conversation Circles” for managers based on key management questions improving manager confidence and performance leading to better staff relationships.

* Created property succession planning program after noticing that property had no formal program for advancing leaders within the enterprise. Presented the prototype to HR leadership to be included in the yearly plan.

* Led turnaround of fine dining restaurant on special assignment

Brought in to transform marketing and sales for a dental practice management business. Managed $2 million dollar sales and marketing budget. Lead marketing manager and her team of 5 to transform logo, marketing materials, and market presentation for enterprise. Lead sales VP and national sales team of 24 to transform manipulative sales approach into consultative sales approach.

* Increased sales by annualized $2 million dollars through improved positioning and client relationships.

* Increased lead generation by 30% by delivering redesigned direct marketing and communication program.

* Improved sales conversions of leads by 20% by developing financial models to communicate value proposition to clients of complex financial, service, and software solution.

Hired into newly created position to develop new market verticals for the CEO to reposition organization for growth and acquisition. Supervised marketing analyst providing research for projects. Managed $50,000 research budget.

* Delivered full marketing roll out plan for the financial silo with financial projections, applications, value propositions, and sales training including collateral materials. Implementation put on hold in dot com crash.

* Negotiated partnership with new transaction fulfillment services company. Sought out and discovered TransSync, a new company developed by a Visa and Intel partnership, and created the partnership proposal and agreement to improve merchant services offered to clients.

Joined client software start-up as GM to hire staff, set up processes, create initial growth of company. Moved to lead business development and marketing creating explosive growth in competitive market over first three years. Trained direct and indirect channel sales organizations across nation in selling complex mission critical software solutions.

* Led firm from 4 people and $450,000 sales in 1993 to $6 million dollars sales and 60 employees in 1997.

* Developed and Implemented strategic planning process leading to planned yearly operational growth of 100%.
Delivered personal sales volume unmatched since organization founded.

* Created roll out of personally identified new voice mail product resulting in rapid acceptance in channels of new solution and providing sustainable sales leading to enterprise financial stability in declining market.

I was part of the start up management team for this alpha project for John Roach, the CEO of Tandy. I took a temporary break from consulting work to participate in this unique project. The Arlington TX store opened 2 weeks after our complex and month after month, each store within each of the two complexes was within a few percentage points of each other except for my store. My store sales were double that of the Arlington software store. John Roach and his Ops VP were in interviewing me several times to figure out what I was doing to double sales.

My success was based on giving my team the power to innovate and break the stocking rules that Tandy purchasing mandated. I also treated my team with courtesy and respect always. My team stocked what the customers in the region wanted. It was a constant battle with corporate but we rocked! My team was extremely loyal to me. In fact one of my key team members followed me to three other companies and is still with INI as a key team member.

Started firm to deliver leadership, organization development, strategic planning, quality, marketing, and sales consulting to NW enterprises. Clients including Hart Crowser, TriMet, State Farm Ins, DeMar, Skyline RV, OMSI, INI, and 20 others. Conducted public soft skills workshops on topics ranging from consultative sales to communication.

* Developed statistical process control curriculum and book for large RV manufacturer in Oregon driving quality improvement into manufacturing processes.

* Conducted day workshop on quality and education for OSU education doctoral students.

* Delivered day workshop on quality and service to Marylhurst University business students.

* Presented quality and science museum presentation to national science museum conference.

* Wrote white paper on integrating the organization community supporting the growth of consulting business.

* Produced and hosted weekly interview radio show, The Decade of the Customer, gaining market visibility and increasing consulting leads by 50% over a year period.

I helped turn around and build several scientific supply and chemical distributors in Portland and Seattle during this period of time. My focus was on the Biotechnology industry and I was successful in bringing in the suppliers and products to build partnerships with this industry and build the organizations.

I was one of the top sales people in the firm and consistently exceeded all sales goals for my position in Oregon and in the nation. I specialized in full hospital conversions in the critical care products that I represented. My success was based on my aggressive application of counselor sales. In 1983 I took a 5-day course from Wilson Learning and the philosophies fit me so well that I was actively used as a field trainer helping others apply the principles.