Jillian Hudson
UX Interactive Designer / Usability Expert / Information Architect
Some call me a Designer, an Information Architect, Business Analyst, a PM-IA-UX, CRUX, UXA (oh my!) and occasionally even a Developer! What!?
I prefer Creative Goddess. It doesn't lock me into any field and it wins the title race hands down. :-)
Seriously though. My skill sets overlap into many areas: user experience, information architecture, visual design, business analysis, usability, and front-end development (only a small bit though). I am like water. I come in and fill in the voids so as to raise everyone up.
*** I'm looking for a new opportunity in Charlotte, NC or remote. ***
Specialties
• Advocating for the end-user
• Empathing what the client really wants
• Drawing the big picture and drilling down to the details
• Consistency in branding and user experience across all customer-facing media
• Translating developer-speak to clients and vice versa
• Intelligent use of social media in business marketing
2007 - 2011Training Operations 2010-2011
• Refactored the user experience and information architecture for pilot training schedule application
• Through heuristic analysis and user interviews, I re-created the information architecture of the legacy application
• Created intranet for UX deliverables including: interactive prototype, process flow, style guide, HTML/CSS layout
• Creating wireframes, visual design and graphics
• Streamlined the user work flow by more than 33%
*** Case study available only by request ***
Check-in Kiosk 2007-2010
• Improving touchscreen interface design for user experience and accessibility on the check-in kiosks
• Established touchscreen kiosk user experience best practices through heuristic analysis ?and usability testing
• Facilitated business requirements communication between the internal client and the technical team
• Lead refactor efforts on consistent and contextual translations for the kiosk application
• Introduced consistency across the kiosk application by creating components, design patterns, style guides and wireframes for Flex/Agile development team during Internationalization efforts and a Flex rewrite (My nickname: UX Team!)
• Created UX documentation as an intranet site complete with interactive UML process flows (by use case ?and high-level overview) and wireframe prototypes that are now used for training new agents ?and referenced by business units for strategic corporate planning
*** Case study available for download from my portfolio site and my LinkedIn profile page. ***
UX Department 2007
• Provided usability and user experience expertise for multiple departments
• Created interface designs for aa.com website and the check-in kiosk on multiple projects
• Provided heuristic analysis of aa.com site architecture
2006 - 2006Clients included: Club Corp, CompUSA, PowerPact, Ryan Partnership, Square One, The Bingham Agency, Tenet Healthcare, The Urban Alternative, Tribal DDB
2006 - 2006Created an interactive Flash and video presentation ?for sales department covering downtown Dallas's commercial rental market
2005 - 2006• Designed and managed trade show booth at NACE 2005 (complete with hail stress balls!)
• Created print materials, multimedia video presentation and promotional giveaways for trade shows and recruiting events
• Refactored the interfaces for all of the company’s websites with tighter branding and ?usability between Dent Zone and its subsidiaries
2004 - 2005• Maintained 150 luxury apartment websites plus corporate and promotional sites
• Redesigned promotional sites, including a national high-end apartment franchise for college students
2001 - 2001• Lead successful overhaul of the company’s website to increase daily hits to over 100k
• Re-branded the website, packaging and collateral materials for consistent product branding in international markets
• Improved the branding strategy to create coattails from existing successful products to new products
• Saved money and eased compliance with translation requirements in several countries by creating custom packaging designs for localization in international markets
1998 - 1999• Created medical presentations and illustrations. One illustration was selected for a medical journal cover.
• Created all print materials for annual conferences
• Created all promotional brochures and signage for 75th anniversary. Additional editions of the signage was requested for permanent installation at all Scripps location.
1995 - 2007I worked with Aquent off and on over the years.
Clients included: CCN, Creative Solutions Ad Agency, Enterpulse, Ernst & Young, LLP., Interact Simulations, Intuit, Jems Communications, KPMG Pete Marwick (Palo Alto & Dallas locations), Mary Kay, Inc., Miller Freeman Publishing, NAMM (Natl Assoc. of Music Making), Pier 1 imports, Inc., Proxima Multimedia, QuickSilver Interactive, Sally's Beauty, Scripps Clinic