Hatem Ellouze
Regional Marketing Services Officer- MEASA
My background and past experiences are a great fit for a successful career in today's global environment. In fact, during the past few years, I have been exposed to several aspects of management and have enhanced my customer service and leadership skills.
My familiarity with three different cultures and my fluency in English, French and Arabic are undeniable assets that will not only help me conduct my task efficiently but also quickly adapt to any environment.
I am a detail-oriented individual, a team player and I have always shown initiative, creativity and commitment.
I work extremely well under pressure and always manage to meet deadlines. I have always been a team player but I also work very well on my own.
15 contacts* Project Manager for Re-branding initiative
* Managing the production of marketing materials
* Monitoring Competitive Activity
* Website Content Management
* Research and Monitor Global Development in the areas of Pension and retirement services
* Conduct detailed market research
* Prepare business plans for global expansion
* Monitor regional sales activities
* Provide Regional Offices with sales support
* Collect and Organize regional data and evaluate key performance indicators
* Prepare documentation, and assist the Dean and Associate director
* Prepare Detailed Excel Reports
* Update spreadsheet keeping track of international partnerships with universities
* Conduct researches for potential partnerships with other universities
* Prepare and format Contractual Agreements
* Compiled Student Data into detailed spreadsheets
* Contribute with recommendations to improve processes
* Help coordinate events organized by the Chapman Graduate School of Business
Management Associate with Focus on Marketing PR and Communication, American Life Insurance Company (Alico)
Project Manager for the Rebranding Initiative for the Gulf countries
Accounts Receivable Specialist, September, Blue Ox Medical Solutions / Brandywine Medical Management
2005 - 2006* Performed Timely application of all incoming payments to customers' accounts
* Investigated the rejections and the claims denial codes in the Explanation of Benefits generated by the insurance companies
* Reconciled short payments and discounted deductions
* Maintained customer data in PDS system
* Identified and solved problems generated by the claims’ clearing house "Gateway EDI"
* Collected outstanding receivables (40,000$ on a monthly Average)
* Performed and documented monthly and quarterly Accounts Receivable closing procedures
* Author of the Training Manual in Brandywine Medical Management
* Contacted Bank of America customers for business lending and privacy assistance purposes
* Developed selling and customer satisfaction skills
* Executed the DuPont Hospitality attitude through team work and prompt courteous service to guests. DuPont hospitality is a professional and efficient environment that makes a difference and creates a memory for its customers.
1999 - 2001* Supervised tourist excursions
* Managed daily operations of database information
* Coordinated monthly schedules and facilitated weekly meetings with office staff
* Researched unusual destinations to provide the client with details
* Worked with clients to determine their travel needs
