Floris Rochy
IT Contractor, QA Systems
IT Support Manager with broad experience in networking and audiovisual technologies and in nontechnical aspects such as budgeting, purchasing, and licensing.
Interested in management of support teams and IT purchasing.
Specialties
• Support: Windows 9X/NT/ME/2000/XP/Vista/7, Windows Server 2003/2008, MacOS X.
• Network: Ethernet, Wireless and telephone network from wiring to network hardware management (Distribution, VLAN management, PABX), DNS, DHCP.
• Support tools: IT resource manager, Job tracking system, Remote control software, VB script, Symantec Ghost, Symantec Antivirus, HP Web JetAdmin, Virtualization tools, MS Visio, MS Office.
• Purchasing.
• Written Communication: Invitation for bids, FAQ, knowledge base
15 contacts• Performed technical support on behalf of the Houston Police Department.
• Assured Quality Control of newly-deployed computers on the behalf of Austin Independent School District.
2001 - 2010• Managed around 250 PC and Apple computers and 50 network printers and copiers for administrative use.
• Ethernet, Wireless, and Telephone network from wiring to network hardware and software management (Distribution, VLAN management, PABX, DNS, DHCP).
• Managed Symantec Antivirus , HP WebJetAdmin, and Hyperplanning servers.
• Installed automatic software installation via web interface.
• Set up video conferences and video broadcasts for the University and for a 2005 National Network Conference using various protocols including multicast network technology.
• Supervised technical team and technical interns.
• University Software and Technical Support Representative to the French Ministry of National Education and of Research.
• Managed and wrote public invitations for bids for PC and Apple materials on behalf of the University.
• Purchased various materials such as printers, scanners, and spare parts for IT equipment on behalf of the University.
• In charge of software purchasing and licensing.
IT Support and Audiovisual Technician, Université d'Avignon, Information and Communication Sciences Department - France
2000 - 2001• Managed around 50 PC and Apple computers for professors, students, and administrative use.
• Installed and maintained analog and digital video editing equipment.
• Installed and maintained digital audio editing equipment.
• Installed and maintained audiovisual equipment (cameras, video cameras, lights, audio recorders, etc.)