Donald Maxwell

Donald Maxwell

Team Lead III, THPG Service Desk

Currently employed at THPG Service, THPG

Previous: Kforce, the Intuit, Project Technisource, Microsoft, Briggs Cannon Empowerment Center


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    I have been in the computer industry since 1994. People deserve to have good service and not just an escalation team sending tickets. More companies are into the KPI system. I am into the "Customer Support System". My moto is "I do not have a box".


Service Desk III

At THPG Service

From October 2013 to Present
* Project: Server Virus tracking and network security: * Project: PSV deployment and network printers configured and setup. ; * Project: Citrix configuration. ; * Project SCCM imaging systems and software deployment. ; * Training service desk new hires. ; ...
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TIII IT Team Lead


From October 2012 to Present

Service Desk II

At Kforce

From October 2012 to October 2013
* Project: Server Virus tracking and network security: * Project: PSV deployment and network printers configured and setup. ; * Project: Citrix configuration. * Setup users in AD and Exchange. ; * Answer calls in a high passed environment where it is our job to...
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Project lead

At the Intuit

From June 2012 to October 2012
Project lead on the Intuit system exchange and move: * Project team lead to organize, tare down and move 45 offices with IT related equipment. * Work directly with client and remote management to organize and implement move. * Disconnect and reconnect all systems from doc's to...
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Server Support Server

At Project Technisource

From June 2011 to April 2012
Project Technisource / IHG / Global Systems: 03: Backup, Restore, DHCP, Static, File, Print, System Configuration * Telnet: Cisco Switches ; * Support Netgate subnets and routs through hybrid network topologies * Workstation support , security and all facets of configuration...
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ACS Dallas, Dallas

ACS Dallas

From October 2010 to December 2010
* Active directory, Service Desk, WiFi Security, NAS, Server, WAS, and company tools to provide research and support to users with a verity of computer and hardware problems. Using VPN Remote resources to diagnose and repair many problems.

Email Support

At Microsoft

From August 2009 to October 2009
Microsoft SE1 Support for the Vista Support ``Communities Team'' Reference and job title support At the above URL you will find the references and system support done for this company. * Project HUD...
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Network administrator

At Briggs Cannon Empowerment Center

From 1999 to 2008
(including upgrade & maintenance work) ; * Computer technician * MS certified trainer for MS Windows & Office program's ; * Network and servers * Helpdesk functions ; * Building, configuring and maintaining computers to client specifications ; * ...
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Baytown Lee Collage, Beaumont

Baytown Lee Collage

From 1991 to 1993
Microsoft yearly training seminars. Presently Studying Linux CML and Gui style OS with Suse 11.1 Server. Working in a Linux Fedora 9 Laptop. Windows Server 03, 08 DHCP, DNS * * Technical Skills Operating Systems: MS dos 311 MS Windows 3.1/95/98/NT/2000/XP/ Vista X86 and 64BT,...
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  • A+
  • Active Directory
  • AD
  • Android
  • BlackBerry
  • Chat Support
  • Cisco Switches/Routers
  • Citrix Winframe
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