David Paloff

Systems engineering and integration on ISO containerized transportable technical control facilities for the US Army OCONUS. Review network architecture and make recommendations on Top Level Architecture (TLA) Stacks, Server Stacks, SAN Stacks, KIV 7, KIV 19 & TACLANE GigE crypto Stacks and EIA530 Stacks; NIPR / SIPR / CENTRIXS networks. Work with systems engineers, project leads, project management, logistics, GDC4S, PM-DWTS, PM-DCATS, DCS-SWA, ISEC and Team CSC in the field. Work with both data and voice from secure and non secure lines. Cisco networks, COTS.

Solutions engineering for Transport Layer 1 technology and features. Define system requirements (sBRDs) including operations systems architecture and features needed to support new transport technologies, services and capabilities across ordering, provisioning, engineering, surveillance, and maintenance. Work with systems engineers, OS developers, transport network element vendors (eg, Cisco, Ciena, Alcatel-Lucent, NEC, Nortel) and work center personnel to understand transport services and features and identify/address operations issues. Participation in the teams developing technical plans, coordination and documentation of systems requirements, etc. for the new technologies, services, and capabilities.

Oversee NOCC activities, ensuring proper external escalation intervals from suppliers. Provided weekly reports on ticket status, trending, recurring and chronic troubles. Managed suppliers towards resolution of recurring and chronic troubles; 2nd & 3rd level escalations for customer circuit troubles and T&A. Managed 7 mini data centers in NY, Chicago, WDC, Atlanta, Miami, Dallas & L.A. Project Managed special projects pertaining to customer networks and installation and augments of Next Generation SONET ADM, DCS and edge switching. Provided sales support on customer meets, presentations, co-location site visits, technical specifications, applications engineering and Request for Proposals. Provided technical support for marketing: co-location graphics (AutoCAD, Visio, Paint Shop Pro & Power Point). Authored requirements document for Remedy customization for enhanced trouble ticket processing, methodology and process training of new customized Remedy platform for LMC’s NOCC; trained NOCC senior management and provide daily Tier II technical support for NOCC technicians. Co-authored National Alliance of Networks (NAN) Operational Standards, Service Order, SLA, T&C, circuit roll process and circuit roll checklist.

Support premier domestic and international AT&T business customers from the Dallas NMC Hub. Services include E-3, DS-3, E-1, DS-1, IMA, IBR, DDS, ATM, frame relay, ISDN, SDN, and international private line, switched services and ATM or FR (IPS). Utilize CCP2, BMP2, BMP2:Test, Alarm Monitor, DSTS, CTP, CSD, Netscope, ICORE Millennium, SARTS, TIRKS, SOTS and SMS. Responsibilities include: automation and rules management, escalations, customer management, referrals, chronics, process management, project management and administrative.

Trained with Hekimian REACT 2001 remote access testing system; DCS I, II/CEF, III and IV; WFA/C engineering database and ACD to provide contingency manpower in case of possible work stoppage in the North East due to union strike; simulated DS-1, DS-0 and DDS circuit testing and trouble ticket processing.

Responsible for 22 Multi-Distribution Unit (MDU) sites within the Dallas market area utilizing either Marconi Disc*s-FITL (Optical and Metallic configurations) or Nortel/Zhone UE9000 Access Nodes along with Harmonic Lightwave’s HFC access network products for “triple play” service delivery. Managed personnel and equipment, addressed critical issues, provided technical support, developed Service Methods-Of-Procedure (SMOP), planned maintenance and access network optimization, ensured compliance with policies and procedures. Responsible for operational budget and capital expense reports, acted as technical lead for installation, maintenance, applications engineering, network grooming, software upgrades and critical outages for FLASHWAVE 4500 SONET backbone and managed and operated the Fujitsu Netsmart 1500 NMS application and SUN server. Provided training on telephony, DS-0 drop & insert testing, GR-303 trouble-shooting, SONET, DS-1 circuit testing, proper engineering processes, repetitive problem elimination, basic site maintenance and usage of Acterna T-Berd 224 channel access testers. Also provided product analysis and purchase recommendations of various service platforms and testing solutions for the Dallas market including DWDM, WDM, SONET, IP, GR-303, STS-(n), DS-1 and DS-0. Acted as the Dallas market’s optical networking architect and provided project management for: SONET, OC-48 overbuild to 10 Gb/s (OC-192), hot rolls, DWDM, SONET network grooming, new AT&T Worldnet co-lo site build for the Dallas market’s Internet connectivity, OC-(n) leased line migration for cost reduction. Interfaced with various product and technical service representatives, performed comparative analysis, and made recommendations on equipment, testing solutions and video surveillance solutions (H.323). Authored market level SONET, DWDM and ATM network drawings (Visio) and provided Power Point presentations.

Performed cooperative work with systems engineering, hardware and software engineering, sales and marketing, provisioning, technical support, customer support and competitive product analysts on Request For Proposal (RFP), Request For Information (RFI), Product Requirements Document (PRD) and technical specifications for a next-generation metro access product (MPLS/IP/SONET/DWDM) and SONET aggregator. Performed SONET and DWDM optical network modeling, authored network applications requirements, Power Point presentations, Visio diagrams, custom .jpg graphics and white papers for the systems engineering group, and for publishing to the corporate website. Responsible for network planning, requirements, costs, comparative analysis and recommendations of enterprise level voice, IP telephony, leased line migration, high-speed Internet and video conferencing solutions (H.320/H.323) for Richardson, Texas; San Jose, California; and Bangalore, India. Project manager for Jasmine’s corporate website hosting project: planning, requirements, cost analysis, comparative analysis and pricing negotiations, providing recommendations to the V.P. of Marketing. Was company representative at MPLS Forum, MPLambdaS and The Institute of International Research seminars.

Served as a telephony consultant for AT&T Broadband personnel in the Dallas market. Provided training on GR-303 telephony, data link monitoring (EOC/TMC), switched services trouble shooting, DS-0 and DS-1 circuit impairments, system problems, critical outages, proper testing procedures and proper use of the Acterna T-Berd 224 channel access testers. Utilized Arris Access Node/HDT and Cornerstone, DMC, voice ports, RF splitters/combiners, spectrum analyzers, Hummingbird Exceed Thin-X client, ProComm +, Remedy ARS. Interfaced daily with internal and external departments; authored technical specifications, MS Visio network diagrams, scope of work, authored COE site layouts and network drawings; vendor management, resolved discrepancies by installation contractors; cable management; DSX-1 panel rewiring at head-ends; fuse and alarm panels.

Provided technical engineering product support for Fujitsu telecommunications equipment from the Richardson CTAC including FLM 6; FLM 150 (OC-3); FLM 600 (OC-12); FLM 2400 (OC-48) and FLASH 192 (OC-192) SONET transport add/drop multiplexers; FACTR and FDLC (IDLC) (GR-303/TR-0008); Speedport ADSL (DSLAM) and FLM 50/150. Supported usage of FLEX-R, FLEX-R Plus and FLEX-R SWDL (GUI’s) or TL1; supported point-to-point, point-to-multipoint, hubbed, linear, UPSR and 2F/4F BLSR SONET network configurations. Served as the primary customer contact for installation, maintenance, troubleshooting, systems overbuild, software upgrades, telemetry, applications engineering, software interface utilization and proper TL1 command input; problem resolution; monitor and track trends for possible case study database entry; interface with internal departments on design, reliability and maintenance; follow standard engineering practices and procedures; apply basic engineering principles to designs, modifications and evaluations; recommend tests and other procedures; laboratory testing; on-call and stand-by duty. Used all Fujitsu products and Acterna/TTC T-Berd 311, 310, 224, 211, 209, Fireberd 6000, Sage 930A and other test equipment or analyzers as needed in a laboratory environment for test scenarios, problem duplication and elimination.

Transferred to Tulsa, Oklahoma after the merger of Worldcom and MFS Global Network Services (MFS GNS). Primary duty was to insure the integrity of data within the MFS GNS ACE/TCOMS engineering database and between ACE/TCOMS and Worldcom’s F&E engineering database by comparing database data against physical site survey documentation provided by junior team members; investigated and resolved problems between virtual Circuit Layout Records (CLR) data and physical site survey records to recover capacity (virtual and real) and provide possible targets for arbitrations; corrected or generated CLR’s; lead analyst for the MFS/Worldcom, Brooks Fiber/Worldcom and MCI/Worldcom mergers; provided project management, workload distribution, supervision of junior team members and contractors, weekly status reports, process improvement, problem resolution, developed and implemented change or corrective action of group efforts. Additional duties included Carrier Facility Assignment (CFA) and Point of Interface (POI) audits, GEMINI audit; verified record accuracy between multiple engineering databases (ACE/TCOMS, F&E, BOSS) as mergers occurred; initiated disconnect orders; worked with arbitrations personnel; provided weekly status reports; provided ACE/TCOMS training for all Brooks Fiber Field Ops personnel east of the Mississippi.

Provided daily Inside Plant (ISP) operations at the Broad Financial Center in a Metro Access “Supernode”. Utilized multiple Fujitsu FLM 150, FLM 600, FLM 2400 and Alcatel 1648 SONET; Rockwell/Collins (Alcatel) LTS-1565D and 21130 D/R Fiber Optic Transmission Systems (FOTS); DML 3x50, DMX-3003(N) and NEC RC-28D M-13 multiplexers; RAD T1/E1 multiplexers; Alcatel 1631 wideband and 1633 broadband; DSC ECS1 (3/1); CS1L (1/0); and Tellabs 532 Digital Cross-connect Systems (DCS); WDM (1310nm/1550nm); DISC*S (SLC-96); IDNX; FORE; DANTEL; Netsmart; WTI INCS-64 smart switch; CENTEST 500; ARS Remedy; ACE/TCOMS; USI; FLEX-R; Procomm +; TTC T-Berd 311, 310, 305, 224, 211, 209(A), Fireberd 6000(A) and 4000; Scientific Atlanta 9500A; light source; power meter; LGX; DSX-3; DSX-1; coax; ABAM; fiber patch cords; Hendry fuse and alarm panels; terminals; laptops; PC’s; craft interface; TL1; MML; remote connectivity; Rockwell/Wescom 360/370, Telco Systems DCB-24, RT-24 (“Route 24”), DDI-24 and Tellabs channel banks; SONET, OC-(n), STS-(n), STS-(n)c, PDH, DS-(n), E1, FT1 (Nx56/Nx64), OCU; CSU/DSU; LS; GS; FXS; FXO; E&M; 2W/4W TO; DDS; SW-56; modems; MDU’s and repeaters. Responsible for installation and maintenance of digital and analog circuits for voice, data and video services in one of the largest metropolitan areas in the world having local and remote DCS and SONET NE connectivity for the entire tri-state area. Interfaced internally and externally on a daily basis; performed whatever is necessary for problem resolution and trouble ticket closure; daily operation and maintenance of equipment; special projects; hot cuts; DCS rolls; fiber rolls and escalations. Worked with vendors, manufactures, long haul carriers, Local Exchange Carriers (LEC); ISP’s; resellers; switched service providers (AT&T, MCI, Sprint, etc.); wireless; corporate; NYSE, CBOT, commodities, brokerage, accounting, banks, credit and other financial customers; AP SATNET, television, radio and other media. Quotron/Reuters Project (Market Data): Installation and maintenance of 56 Kb/s DDS and ISDN BRI (basic rate interface) private line circuits at the customer premise. Installed and pre-programmed Cisco Systems routers; OCUs; CSU/DSUs and NIU’s providing the physical cut over from analog to digital service.

Inside Plant (ISP) operations including installation and maintenance of the IBM/Sears/SP Telecom network for Advantis. Provided the daily installation, maintenance and testing of digital and analog circuits for private line, switched and special access voice, data and video services; PDH. Corrected pre-existing deficiencies of the Tellabs 532 DCS; Northern Telecom DMT-300; Rockwell/Collins DMX-2003, 3003(N) and NEC RC-28 C/D M-13 multiplexers; channel banks; re-established proper spares levels; interfaced daily with internal and external departments providing technical support as needed.

Outside Plant - Customer Premise Equipment (OSP-CPE); provided installation and maintenance of Sprint provided CPE in the NY, NJ and CT tri-state area; provided asset management: order, receive and track millions of dollars in equipment inventory; supported 10+ technicians for the tri-state area: order, receive, build, configure, burn in, test and maintain equipment inventories and spares; ordered and received tools, accessories, cables, wire, blocks, test sets and anything else necessary. Provided daily updates to the Sprint Facilities Management System, (FMS); obtained customer premise site survey inventories from other team members to update FMS, tracking millions of dollars in equipment inventories and recovering equipment and capital expenditure in this process (both virtual and real). Provided services included: private line, switched and virtual private line voice, data and video services @ DS-0, DDS, SW-56, DS-1, FT1, E1, (PDH), ATM, video over frame relay, (VoFR), private line ISDN (PRI/BRI), X.25, HP/X.25, SS7 and various other protocols. Ordered and built test facilities for group; coordinated repair and return activities; interfaced with internal and external departments on a daily basis; provided technical sales support as needed. Utilized Rockwell/Wescom 360/370, Telco Systems DCB-24, RT-24, DDI-24 and Tellabs channel banks, Accend BOD Bandwidth On Demand controllers, repeaters, smart-jacks, NIU/NID, CSU’s, CSU/DSU’s, modems, Cisco Systems routers, PAD, TTC T-Berd 310, 224, 211, 209(A), Fireberd 6000(A); Interceptor 224, VenCAT 24; Hard 650bpi and 705bpi; Tekelec Chameleon 5; NAVTEL; Sage 930A; Ameritec AM-48; digit catchers and various other testing equipment.

Provided Competitive Local Exchange Carrier (CLEC) operations (ISP and OSP) utilizing Northern Telecom’s DNX-100 DCS; DMS-250 (supernode); FMT-150 A/B FOTS; FMT-150 B/C M-13’s; FE-4(E) channel banks; smart-jacks; repeaters; CSU’s; Giltronix data switch and NT Digital Facilities Management Systems (DFMS). Also provided NOCC operations for 16 Local Distribution Terminals (LDT) and one Central Office Terminal (COT) for FOTS, site alarms, and performance monitoring data (PM); coordinated installation activities of field personnel and performed installation and maintenance of switched circuits; feature group ABCD; builds, routing tables; CLR creation; TTC T-Berd 310/311, 211, Sage 930A, light source, power meter, LGX, DSX-(n), ABAM, coax, fiber patch cords, fuse and alarm panels, surge protection, PDH, DS-(n).

Western Union project: performed remote access testing and hot cuts of PDH circuits; DS-(n); VG-(n) and DDS; utilizing Hekimian REACT; Tellabs Titan 5500 and 532 DCS; F&E. Responsible for coordinating field installations and PDH circuit cutovers on a daily basis as well as chronic trouble resolution within New York, New Jersey and Connecticut interfacing with internal and external departments on a daily basis.

Pre and post sales support for voice, data and video services on private line, switched and special access circuits; PDH; provided installation, maintenance, cut over and conversion of digital and analog circuits for voice, data and video services within New York, New Jersey and Connecticut. Utilized AT&T DDM-1000, Rockwell/Collins 2003, 3003(N), NEC RC-28 C/D and Northern Telecom DMT-300 M-13’s; Newbridge, Rockwell/Wescom 360/370, ITT D448, Telco Systems DCB and Tellabs channel banks; Motorola and Wellfleet routers; ADPCM multiplexers; various OCU’s, CSU’s, DSU’s, smart-jacks, repeaters, DS-(n), DDS, VG-(n), DSX-(n), coax, ABAM. Utilized Tellabs 532 DCS, Digital Switch Corporation (DSC) DEX-400; trunk builds, group builds, call tracing, billing dumps; troubleshooting of switched circuits; feature group, CENTREX, LS, GS, FXO/FXS, E&M, calling cards, etc. Utilized TTC T-Berd 310, 211, 209(A), 107(A), Fireberd 6000 and MC-1500A, Sage 930A, Scientific Atlanta 9500A, CXR Halcyon 704A2 and 520B, VenCAT 24, ADC Series 1400 Test Bay and Channel Access Unit (CAU), AM-48 and digit catchers.

Network Circuit Coordinator: Managed installation activities in over 47 terminal facilities and POPs for a nationwide fiber optic network; responsible for operation and maintenance of the Lightnet video conferencing network, script file generation; coordinated installation, testing, re-routing, rolls and maintenance of DS-0, DS-1 and DS-3 circuits (PDH) utilizing Hekimian REACT, Tau-Tron IMATS/DTMS, CENTEST, DEX-CS(0) DCS, Tau-Tron S5104 and S5250, TTC T-Berd 211, 209 and 224; responsible for updates to the Lightnet Circuit Subsystem engineering database via PR1ME minicomputer; CLR; ASR; DLR; CLLI; CLCI; CLEI; CLFI; CSU, CSU/DSU, repeaters, smart-jacks, NIU, modems, etc.; interfaced with internal and external departments on a daily basis; supervised daily installation activities of all Rockwell contract personnel, equipment installation contractors and third party vendors.

Network Operations Technician II (NOT II): (North East) Facilities Maintenance And Control (FMAC); managed maintenance activities in all North East terminal facilities and POPs for a nationwide fiber optic network, occasionally served in the West, Mid and Florida regions as well; telemetry monitoring and surveillance of terminal, regenerator and Controlled Environmental Vault (CEV) facilities for FOTS, site alarms and system performance monitoring (PM) reports; resolved alarm discrepancies; analyzed system PM reports; provided daily operational maintenance supervision of all Rockwell contract personnel, OSP and other contractors and third party vendors via TOP, MOP, SOP and senior management directive; provided circuit and systems test and acceptance, system overbuild, network grooming, hot-cuts, cable cut restoration procedures, event logging and the dispatch of maintenance and emergency personnel. Utilized AT&T FT3C 45/90, FT3C 90/180, FTsG 417 and 1.2 Gb/s, Rockwell Collins LTS-1565, 21130 and DML 3x50, Newbridge channel banks, DSC DEX-CS(0), PR1ME minicomputer, TASC Generic 3, ATP, DAS, 00-CAT, Acorn Hub, Rockwell Collins AMS-100 and DFMS, Hekimian REACT, Tau-Tron IMATS/DTMS, CENTEST, Tau-Tron S5104 and S5250. Personally developed and maintained (copyrighted) revolutionary systems and circuit routing diagrams via PR1ME minicomputer. Originally contracted to Lightnet by U.S. Sprint and was hired on upon severance of contractual agreements.

OSP fiber optic construction; obtained current status of all work performed in the field by cable placement contractors, prep crews and splicing teams on a daily basis and reported current status to project management, area coordinators, corporate headquarters and the customer (Lightnet). Supervised data entry personnel in the compilation of span record data for customer technical reference manuals, (draft). Provided field engineering duties for optical fiber cable splicing on one of the biggest contract fiber installations in the U.S. (Lightnet project) from Philadelphia to Chicago: located routes, performed splice location measuring and created strip maps for splice crews, obtained ribbon and buffer fiber optic cable factory defect sheets and prepared splicing assignments for crews including drop & insert and junction sites, correlated splice records for master frog sheet and performed total end-to-end power loss estimates, analyzed span record data for determination of possible re-entry site validation. Was also responsible for payroll check and cash expense reimbursement distribution to crews; initialized accounts for refueling needs and arranged lodging accommodations for splice crews; maintained rapport with railroad, cable placement contractors, splicing crews and supervisors, project management and corporate headquarters at all times; ensured compliance with contract specifications for splice loss and Right Of Way (ROW). Trained and had some usage of Ericsson 830, 850 and Sumitomo fusion splicers, Anritsu OTDR, light source and power meter.

Provided installation, maintenance and field engineering for the Raytheon RAYECS I and RADIX II Intel 8088 CPU based Environmental Monitoring and Control System (EMCS) at the Naval Air Station (NAS) in Norfolk, Virginia. Provided initial test and acceptance of telemetry and pneumatic control operation; analyzed and troubleshot system problems to PCB and component levels and provided initial field engineering on the RADIX II to RAYECS I mux-translator Field Integration Device (FID). Troubleshooting of optical and electrical relays; processors; digital logic; cables; pneumatic control operation; test equipment used included oscilloscope and DMM.

Responsible for the installation, maintenance and troubleshooting of the Division Communications System from tactical and some fixed station technical control facilities; four years of experience within various Communications Nodal Control Element Technical (CNCEt) facilities and interconnected equipment facilities; utilized tactical and fixed site T1 carrier (24 channel VHF and cable carrier PCM/TDM systems) with Top Secret equipment (TSEC) for voice and data subscribers; responsible for the installation, maintenance and usage of all circuits and systems; utilized computerized automatic switching facilities in PBX and PABX configurations; maintained various circuit and systems routing diagrams, block diagrams and master station logs; monitored circuits for operability and proper usage. Received an Honorable Discharge upon the completion of original four-year enlistment and two years of Inactive Reserves; maintained SECRET clearance status for complete four-year enlistment. Top graduate of the Wightman NCO Academy in the Republic of Korea (ROK) and received promotion to Specialist 5th class (E-5) in less than three years. Received the following awards and commendations: Army Commendation Medal (ARCOM), Good Conduct Medal, NCO Professional Development Ribbon, Overseas Ribbon, Army Service Ribbon, Republic of Korea (ROK) 9th Army "White Horse" Ranger certification, Korean Presidential Unit Citation and 2 time Soldier of the Month, 127 Signal Battalion, Company B.