Celeste Paradise
Senior Manager - Buyer Protection Program, eBay
--Award winning IT Operations and Portfolio / Program Director
10+ years combined experience and subject matter expertise in IT overseeing Software Product & Engineering Operations, implementation of Customer Relationship Management systems, Portfolio & Program Management systems, Advertising & Social Media solutions, Sales/Account Management, and Business Operations, as well as critical methodology and change management initiatives (Agile, Continuous Integration, and strategic corporate horizontal initiatives). Experience in start-up's, mid-sized companies, non-profits, and Fortune 500 companies.
--Top performer in leadership and managing complex initiatives
Consistently recognized by Executive Management for both global team leadership & individual contribution with an outstanding ability to manage highly complicated/sensitive stakeholder and IT initiatives. Excellent at effectively working with multiple roles to drive consensus, recognize and mitigate risks, understand customer impacts, and drive towards on time results.
--Passionate about leadership, and emerging technology
Volunteer positions as Vice President of Outreach for Future Women Leaders, Director of Marketing / Social Media for Girls in Tech San Francisco, and blogger covering technology, leadership, and events. Can consistently be found attending seminars, hackathons, tech events, and/or reading about tech and business topics.
3 contacts2009 - 2011Director responsible for an Operations & Localization team of 7 supporting a global team of over 1300+ employees located in 12 different countries, managing products reaching hundreds of millions of consumers, and a P&L with roughly $2 billion in annual revenue. Responsible for market-leading products including Yahoo! Finance, Sports, News, Entertainment, Shopping, Travel, Autos, Real Estate, Local, and Small Business for Yahoo!’s global advertisers and partners.
PRODUCT & ENGINEERING PROGRESSIVE INITIATIVES
--Collaborated with key stakeholders mapping pain points, best practices to scale globally, and defining efficiency roadmaps across a multi-division organization. Delivered 2 months ahead of schedule with 25% less resources than originally allocated
--Lead standardization of metrics, reporting, and tool adoption for five product groups representing 40% of Yahoo’s global products within a 4 month timeframe
--Key advisor for roles & responsibilities definition across a 6000+ person organization aligning the organization with HR standards
--Provided definition and operational oversight of 45 key workflows reducing friction between global sales/marketing/regions & product/engineering organizations.
--Managed definition and streamlining of global cross functional outsourced product development initiatives. Reduced time to market from 3+ months to less than 3 weeks.
AWARDS
--Nominated for the Yahoo! Superstar Award – Individual Contributor & Team Leader, 2010. Awarded mid-year promotion along with less than 2% of the global organization.
2008 - 2009Senior position overseeing the divisional portfolio and related systems for Search, Display, and Exchange Operations for Yahoo’s global cutting edge technology. Executive & C-level advisor for strategy definition - North American region initiatives. Reported to the Vice President of Marketplace Operations.
ACHIEVEMENTS
--Shortened the delivery window of a Corporate Portfolio and Program Management Platform from 4 months to 9 weeks with no additional headcount for a group of 1400+ multi-technology stakeholders
--Guided, directed, and oversaw 400+ strategic programs for the N. American region for Search, Display, and Technology Platforms
--Designed and implemented successful program/project training for 340+ Yahoo!’s overseeing 945 projects within a 1 month
AWARDS
--Awarded the Yahoo! Annual Top Performer Award 2008 for outstanding contributions to the organization. Awarded the Yahoo! You Rock Award for the Americas Region, October 2008 for outstanding contributions to the Americas Region
2007 - 2008Provided oversight of portfolio management, process improvement, and business operations. Advised executive staff across finance, tax, legal, and regional roles. Oversaw global team interaction with technology clients & monitored scheduling & key performance indicators for over 100+ global clients. Reported to the Senior Director of Operations.
ACHIEVEMENTS
--Defined and streamlined the approval process for cross functional executive stakeholder groups enhancing B2B functionality resulting in a $4.9 million lift in annual revenue
--Defined the on boarding methodology for third party Display companies for cutting edge technology platforms utilized by Yahoo! Newspaper Consortium for deployments for 19 publishing companies representing 400 daily newspapers and a circulation of 21 million+ readers
--Streamlined the Yahoo! Advertiser Network new seat process for global utilization of remnant inventory and authored the policy. Reduced time to market from 6 months to 8 weeks.
AWARDS
--Awarded the Yahoo! Annual Top Performer Award 2007 & nominated for the Yahoo! Superstar Award for outstanding contributions to the organization.
2007 - 2008Senior position with a successful start-overseeing a transformative digital platform providing operations, project management, and business analysis. Implemented metrics, key performance indicators, and the resulting standardized reporting providing key insight for Executive management on team performance, customer satisfaction, and campaign performance. Reported to the Vice President of World Wide Sales & Services.
SALES & ACCOUNT MANAGEMENT ENHANCEMENTS
--Streamlined Operations & Program Management resulting in a 12% revenue increase within 9 months.
--Standardized Sales, Deployment, and Account Management phases and milestones resulting in significant reduction in overall time to market and division friction.
AWARDS
--Awarded the Right Media Annual Top Performer Award 2007 for outstanding contributions to the organization.