Burcin Kaya
Instructor, Art Institutes of Ft. Worth
Have overall 10 years of combined experience in Marketing & Sales. Completed my MBA back on 2002 and holding a BBA on Economics (1998).
My strengths are building long term, working relationships with customers, support teams, management and sales. I have high-tech, software and internet marketing & sales background which gives me the edge on today’s fast paced business environment. I had my own business therefore I can easily relate to any business owner/operator since I know their day-to-day challenges and operational & marketing obstacles. I have both Online & Print (offline) marketing experience working hand-in-hand with Sales Managers, consultants.
With very customer focused & detail oriented work philosophy, been in cross-functional roles and been multi-tasking under pressured work environments and working on meeting deadlines.
Please feel free to contact me for any inquires,
Best
bK
158 contacts2007 - 2010Managed & optimized portfolio of accounts for Online advertising Campaigns for SuperMedia Client Services. Inside sales support working with baseline of customers day to day. Customer service, inbound & outbound calls/interactions with client base, sales and other departments. Expertise in customer retention & client loyalty. Needs analysis, research & plan market/competition positioning. Assessing client needs working directly with sales and all corporate departments. Reporting ROI metrics through analytics, tracking and converting tools.
(Have several client testimonials approved by company marketing department)
2006 - 2007Managed and supervised the assembly and installation process of 35 to 45 servers, workstations a day. Scheduled product delivery times, coordinated the inventory levels with management, and configured systems’ specifications hand-in-hand with the sales department.
2005 - 2007As the owner & sole-operator of the business; created business and marketing plans, designed and deployed web sites, online stores, designed logos and print materials, managed online marketing campaigns, optimized websites for search engines, provided email marketing design & landing page design services to small to mid size businesses.
Some client testimonials ( http://www.burcinkaya.com/testimonials-referral... )
2002 - 2005Deployed and maintained a new online store web site for the company. Managed and analyzed the efficacy of the all marketing campaigns and overall customer retention efforts. Initiated and managed new strategic partnerships with industry manufacturers. Maintained & managed all online, direct & print marketing. Day-to-day duties included product updates, online customer service, online order processing and shipping.
2002 - 2002Worked as Part-time/Internship at the day-to-day operations. Assisted on Online Store management and fulfilling both Internet and will call orders till payment process. Get trained on customer retention & customer service. Responsibilities included; purchase orders, inventory levels, returns, and payments
1998 - 1999Customized franchising models for industrial and organizational structures. Worked with Finance, Operations, and Sales & Marketing Departments for building Franchisee Relations. Created daily reports, managed multiple projects simultaneously. Coached other Account Executives as the Management Assistant reporting directly to management.
