Audrey Perrin

http://www.patinagroup.com/

Among the 78 finalists selected out of more than 1000 applicants

http://www.stregismb.com/

• Front Desk Supervisor of a 400 room resort
• One month of training at the Resort Services - PBX
• One month as night auditor

In charge of all the incoming emails regarding individual reservations, received and analyzed the guests’ enquiries according to internal segmentation methods, contributed to the improvement of the occupancy rate, assisted the reservation manager in updating extranet website (inventory, rate & online promotion management), promoted packages and offers, communicated on the Rhombus group’s values, played a key role in training 2 reservation agents.

6 Months Training:

Handled check-in and checkout, in charge of room allocation and controlling, participated in the increase of the average room rate by active up-sells on check-ins , managed all guests complaints and enquiries, developed guest loyalty, redesigned all business forms and sheets in order to maximize effectiveness and clarity of daily operations, handled individual and group reservation enquires, in charge of sales & marketing via extranet websites, in collaboration with the marketing manager. (Inventory, rate & online promotion management), prepared sales reports such as monthly sales statistics or monthly performance segment report for management, communicated on Franklyn Hotel & Resorts’ brand culture and promoted the company’s values. Played a key role in training 3 front office associates.

5 Months training in Front Office as well as in the 3 outlets (La Rotisserie, La Fromagerie, the gastronomic restaurant)